PLATFORM HUB
Each processor exposes its own dispute flow, reply window, reason-code mapping, and evidence fields. These 16 guides cover what changes once the case is in Stripe, PayPal, Shopify, Braintree, Adyen, or WooPayments.
The card network sets the dispute rules, but your processor controls the interface, the deadline you actually see, and the shape of the evidence you can attach. A Stripe submission, a PayPal seller response, and a Shopify evidence packet are not interchangeable even for the same underlying reason code.
Confirm the reply-by date shown in the dashboard, then match your file to that platform’s fields. Use the reason-code hub for the network claim and the evidence hub for the records that answer it.
4 guides
An accounting-focused guide to Stripe dispute debits, dispute fees, recovery of disputed funds, and why fee reconciliation should use the actual balance ledger.
READ GUIDEA processor-specific workflow for merchants preparing evidence inside Stripe without turning the response into a screenshot dump.
READ GUIDEHow to use Stripe’s dispute categories and reason-code documentation without assuming one processor label means exactly the same thing across every card network.
READ GUIDEHow Stripe Smart Disputes automates evidence collection and submission for eligible card disputes, plus the data-quality and review work that still belongs to the merchant.
READ GUIDE3 guides
A seller-side workflow for card-issuer chargebacks handled through PayPal: identify the reason, preserve the transaction record, and submit evidence the issuer can review.
READ GUIDEA process comparison between a PayPal-managed buyer dispute and a card-issuer external chargeback, including who decides the outcome and how the evidence path changes.
READ GUIDEA practical guide to separating Seller Protection eligibility from the issuer chargeback decision, with special attention to current U.S. treatment of external Item Not Received chargebacks.
READ GUIDE4 guides
Platform-specific merchant workflow for Shopify Chargeback Monitoring using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDEA Shopify-focused workflow for connecting the order, fulfillment, customer messages, policies, and payment dispute.
READ GUIDEA Shopify Payments guide to distinguishing an inquiry from a formal chargeback, including immediate fund impact, response urgency, and network auto-resolution cases.
READ GUIDEPlatform-specific merchant workflow for Shopify Network Dispute Resolution Programs using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDE2 guides
Platform-specific merchant workflow for Braintree Chargeback Response using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDEPlatform-specific merchant workflow for Braintree Pre-Arbitration using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDE2 guides
Platform-specific merchant workflow for Adyen Chargeback Response using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDEPlatform-specific merchant workflow for Adyen Dispute Reason Codes using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDE1 guide
Platform-specific merchant workflow for WooPayments Chargeback Response using the live dashboard/API state, dispute reason, and evidence deadline.
READ GUIDE