EVIDENCE HUB

ANSWER THE FACTUAL QUESTION.

Every chargeback asks one specific factual question — was it delivered, was it refunded, was the amount right, did this buyer authorize it. These 31 guides scope the records that answer each question instead of repeating one generic checklist.

How to use these guides

Read the processor notice first and write down the exact allegation, the amount in dispute, the reply-by date, and any evidence fields the dashboard is asking for. Then open the guide that matches the factual question, not the one that matches the product.

Delivery, refund, billing-amount, and identity disputes need different documents and a different chronology. Building the wrong file wastes the one submission you get. Each guide links outward to the relevant reason-code and platform workflows so the evidence set stays specific to the claim.

Evidence workflows

31 guides

Evidence6 min

BOPIS Chargeback Evidence: Online Purchase, In-Store Pickup, One Audit Trail

Merchant fulfillment evidence guide for BOPIS Chargeback Evidence with a focus on order-to-handoff records and the limits of delivery signals.

Evidence6 min

Chargeback After a Customer Complaint Was Resolved: Document the Final Outcome

Cross-network evidence workflow for Chargeback After a Customer Complaint Was Resolved with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Chargeback After a Replacement Was Sent: Prove the Resolution Path

Cross-network evidence workflow for Chargeback After a Replacement Was Sent with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Chargeback After Refund: How to Avoid Losing the Transaction Twice

What merchants should do when a card dispute arrives after a full or partial refund has already been submitted.

Evidence6 min

Chargeback After Store Credit: Why Internal Credit May Not End the Dispute

Cross-network evidence workflow for Chargeback After Store Credit with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Chargeback Evidence Checklist for Online Merchants

A practical evidence inventory organized by transaction facts, fulfillment, customer communication, policy acceptance, and usage.

Evidence6 min

Credit Not Processed Chargeback Evidence: Prove the Refund or Explain Why It Was Not Due

A network-agnostic refund evidence workflow that follows a credit from customer promise through payment-processor completion.

Evidence6 min

Customer Changed the Shipping Address: Build the Chargeback Evidence Trail

Merchant fulfillment evidence guide for Customer Changed the Shipping Address with a focus on order-to-handoff records and the limits of delivery signals.

Evidence6 min

Customer Refused Delivery Then Filed a Chargeback: What Records Matter?

Cross-network evidence workflow for Customer Refused Delivery Then Filed a Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Duplicate Charge Dispute: Prove Two Legitimate Transactions or Fix the Duplicate

How to distinguish separate purchases, multiple captures, installments, and true accidental duplicates.

Evidence6 min

Event Ticket Chargeback Evidence: Attendance, Transfer, Cancellation, and Refund Records

Merchant fulfillment evidence guide for Event Ticket Chargeback Evidence with a focus on order-to-handoff records and the limits of delivery signals.

Evidence6 min

Gift Card Chargeback Evidence: Link Purchase, Delivery, Redemption, and Remaining Value

Cross-network evidence workflow for Gift Card Chargeback Evidence with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Incorrect Amount Chargeback Evidence: Reconcile Authorization, Capture, Tips, Tax, and Adjustments

Cross-network evidence workflow for Incorrect Amount Chargeback Evidence with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Installment Payment Chargeback: Reconstruct the Billing Schedule and Customer Agreement

Cross-network evidence workflow for Installment Payment Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Item Not Received Chargeback: What Evidence Actually Matters?

How to organize shipping, delivery, address, and customer-contact records when a buyer says an order never arrived.

Evidence6 min

Local Pickup Chargeback Evidence: Prove Who Collected the Order

Merchant fulfillment evidence guide for Local Pickup Chargeback Evidence with a focus on order-to-handoff records and the limits of delivery signals.

Evidence6 min

No-Show Chargeback: Reservation and Appointment Evidence for Merchants

Cross-network evidence workflow for No-Show Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Paid by Other Means Chargeback: How to Separate Two Payment Events

Cross-network evidence workflow for Paid by Other Means Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Partial Order Chargeback: Prove Which Items Were Delivered, Refunded, or Disputed

Cross-network evidence workflow for Partial Order Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Partial Refund Chargeback: Build an Amount-by-Amount Timeline

Cross-network evidence workflow for Partial Refund Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Product Not as Described Chargeback: Build a Side-by-Side Evidence File

A merchant workflow for comparing the listing, the delivered product or service, customer complaints, and attempted resolution.

Evidence6 min

Proof of Delivery for Chargebacks: What a Tracking Screenshot Does and Does Not Prove

How to make carrier evidence stronger by connecting the tracking record to the order, address, customer, and disputed item.

Evidence6 min

Returned Goods Chargeback: Show What Was Returned, When, and What Credit Was Due

Cross-network evidence workflow for Returned Goods Chargeback with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Service Completion Chargeback Evidence: Work Orders, Sign-Offs, and Usage Records

How field-service and professional-service merchants can create a completion record that survives a later dispute.

Evidence6 min

Service Not as Described Chargeback: Compare Scope, Delivery, and Customer Complaints

A service-business framework for comparing the accepted scope with delivered work, changes, deficiencies, and the merchant’s remediation effort.

Evidence6 min

Service Not Provided Chargeback Evidence: Prove Completion Without a Shipping Scan

Evidence patterns for agencies, consultants, contractors, appointments, and other service businesses that cannot rely on parcel tracking.

Evidence6 min

Signature Confirmation as Chargeback Evidence: When It Helps and When It Does Not

Merchant fulfillment evidence guide for Signature Confirmation as Chargeback Evidence with a focus on order-to-handoff records and the limits of delivery signals.

Evidence6 min

Split Shipment Chargeback Evidence: Match Each Capture to Each Package

Cross-network evidence workflow for Split Shipment Chargeback Evidence with a transaction-level chronology and a clear view of what amount, item, or service remains disputed.

Evidence6 min

Tracking Says Delivered but Customer Filed a Chargeback: What to Submit

A last-mile evidence workflow for item-not-received chargebacks when the carrier record shows delivered.

Evidence6 min

Unauthorized Transaction Chargeback Evidence: What Actually Ties the Buyer to the Payment

A cross-network evidence framework for fraud disputes that links authentication, account history, device signals, fulfillment, and customer-controlled actions without overstating any one signal.

Evidence6 min

Wrong Address Chargeback Evidence: Separate Checkout Error From Merchant Error

Merchant fulfillment evidence guide for Wrong Address Chargeback Evidence with a focus on order-to-handoff records and the limits of delivery signals.

Working from a specific network code instead? Start at the reason-code hub. Submitting through a processor dashboard? See the platform hub.